Grievance Redressal Process
A transparent and structured grievance redressal framework designed to ensure fairness, responsiveness, and complete investor protection under SEBI regulations.
A. Welcome Note
Solvitas Analytics is committed to maintaining the highest standards of integrity, transparency, and investor satisfaction. We ensure that all investor grievances are addressed in a structured, fair, and time-bound manner as required under SEBI Research Analyst Regulations.
This Grievance Redressal Policy outlines the principles and mechanisms through which investors can raise concerns and receive resolutions promptly.
B. Core Principles of Our Grievance Redressal
- Investors will be treated fairly and courteously at all times.
- All grievances will be addressed promptly within regulatory timelines.
- Complaints will be handled in a transparent, unbiased, and efficient manner.
- Research staff will act in good faith without prejudice toward investors.
- Continuous efforts will be made to eliminate recurring issues.
C. Grievance Redressal Mechanism
Investors may raise complaints for issues such as service deficiencies, clarifications required, non-receipt of reports, or any conduct-related concerns. All communications should be made through official channels only.
1. Contact the Research Analyst
Investors should first reach out using official grievance contact details. A response will be provided within 30 days.
2. Escalation to SEBI – SCORES Portal
If unresolved, complaints may be lodged at: https://scores.sebi.gov.in
3. Physical Complaint (Optional)
Investors may also submit written complaints to SEBI’s registered office.
D. Grievance Redressal Contacts
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Compliance Officer | ___________ | ___________ | ___________ | ___________ | ___________ |
| Head of Customer Support | ___________ | ___________ | ___________ | ___________ | ___________ |
| Grievance Officer | ___________ | ___________ | ___________ | ___________ | ___________ |
| CEO | ___________ | ___________ | ___________ | ___________ | ___________ |
| Principal Officer | ___________ | ___________ | ___________ | ___________ | ___________ |
